Privacy policy

Last updated: 17 August 2026

What we collect

Workers: first name, phone number, optional email, optional photo, nationality, year of birth, city, work preferences, experience and skills — the information you choose to put on your profile. We deliberately collect no more than the profile needs: no surnames, no addresses, no identity or immigration documents. We also record how you first reached the site — for example a search engine, a Facebook link, or a referral link we gave a partner — so we can tell which channels actually help helpers find us. This is never shown on your public profile.

Families: first name, email, city, and payment records if you purchase access (payments are processed by Stripe — we never see your card details). We also record which helper profiles you request contact details for, so we can understand whether the site is working and occasionally ask you how it went.

How it's used

Worker profile information is displayed publicly so families can find you. Your phone number and email are not public — they are only shown to signed-in family accounts (and only to paying accounts when the unlock system is active). We use your contact details to operate the site (e.g. login codes, service messages). We do not sell personal data.

Legal basis & consent

We process profile data because you ask us to publish it (consent, Art. 6(1)(a) GDPR) and account data to provide the service (contract, Art. 6(1)(b)). Photos are published only with your explicit consent, which you can withdraw at any time by removing the photo or deleting your account.

Your rights — including one-click deletion

You can delete your account and all associated data at any time from your dashboard — the deletion is immediate and permanent (profile, photo, phone number, everything). You also have the right to access, correct and port your data, and to complain to a supervisory authority. EU users are protected by the GDPR; our data is hosted in the EU (Frankfurt, Germany).

Cookies

We use only the cookies necessary to keep you signed in, and basic analytics to understand site usage. No advertising cookies.

Contact

Privacy questions: contact us. Data controller: Cyprus Nanny.